Meet the Hello Bio Team: Katie Marsalo
Let’s meet another member of our Hello Bio team! Katie Marsalo is the Office Manager of our US office, and she told us a little more about her role, the diversity and dedication of the team, and her love of music and travel!
Hi Katie! Please can you tell us a bit about your role at Hello Bio, and how long you've been working with us?
I have had the pleasure of working with Hello Bio as Office Manager of the US office for 7 months. I manage the day-to-day operations. I manage the customer service team and ensure the highest standard of customer communication, customer care and accurate order processing is provided and held to Hello Bio’s brand standards.
What do you enjoy most about your role?
I really enjoy working alongside my co-workers and getting to know our great customers. Learning about their projects is very exciting.
Can you tell us a little more about the team in the US Office?
Gina Williams and myself are both based in the US office. We are a high energy, diverse, motivated and professional team. We have both worked extensively within the customer service industry for 20+ years. We love collaborating with different members of our company. We are dedicated to providing impeccable quality and value to Hello Bio and customers.
How can customers reach out to you?
Gina and I are available Monday to Friday from 9am to 5pm at 609-683-7500 or via email: customercare-usa@hellobio.com. We love to hear from our customers!
What do you enjoy doing outside of work?
I love listening to music, attending concerts, doing yoga and stretching. My husband and I enjoy bike riding and exploring the USA and Canada. This year we hope to travel to Sweden.
___________________________________________
If you enjoyed this article, why not check out the other resources available on our blog. We are passionate about supporting life scientists including early career life scientists and PhD students - with really low-priced reagents and biochemicals, early career scientist grants, and resources to help with both personal and professional development. We know how tough it is - so we hope you find these helpful!
More General Support for Life Scientists
For advice on writing papers, dissertations, presenting at conferences, wellbeing, PhD support, networking and lots more, we have a huge range of articles to help - just click below:
Save up to 50% on our high purity reagents...
When you get to the stage of planning your experiments, don't forget that we offer a range of low-cost, high-purity agonists, antagonists, inhibitors, activators, antibodies and fluorescent tools (yes - they really are around half the price of other suppliers!) You can use our Quick Multi-Search Tool to search for lots of products in one go, and the range includes:
- Enzyme inhibitors and activators
- Chemogenetic ligands
- Ion channel modulators
- GPCR & ionotropic receptor ligands
- Cell biology reagents & biochemicals
Technical resources
Try our Molarity Calculator: a quick and easy way to calculate the mass, volume or concentration required for making a solution.
Try our Dilution Calculator: an easy way to work out how to dilute stock solutions of known concentrations
And finally, don't forget to check back in with our blog regularly for our latest articles. If there’s something you’d love to contribute to the community, whether that’s an interview or article, drop us a line at hello@hellobio.com
---