Whatever your query or question we are here to help, but if you can’t find the answer you are looking for on these pages, please email


Hello Bio shopping basketBuying FAQs


Want to know how to set up a new account or how to order? Find out the answers to these questions and more on our buying FAQs page




How long will your product take to arrive? What are the delivery charges? and how can you track your order? read about delivery here.


Quality guarantee – the Hello BioPromise


Every company should have a quality promise, and we most definitely do. Our quality is guaranteed – that means a full refund if you are not completely happy. Read more


Technical support


If you have a query relating to our products or product use, vist our Technical FAQs pages. Or, contact our technical support team who will be delighted to help! Phone: +44 (0)1179 318 0505.