Our Quality Guarantee

Hello Bio QC Laboratory

How We Ensure Quality

100% Quality Guarantee – Tested by scientists, supported by scientists

 

  • Manufactured in-house at ISO 9001 & 14001-certified European labs
  • Scientific pedigree from Tocris, Abcam, Ascent Scientific, pharma & academia
  • Expert QC using HPLC, chiral HPLC, NMR, electrophysiology, Western Blot & more
  • Award-winning – named Researchers’ Choice by CiteAb
  • Exclusive reagents you won’t find anywhere else
  • Trusted worldwide by labs, institutes, and universities

 

Manufactured by Scientists, for Scientists

Our background in synthetic chemistry, commercial science, pharma, and academia shapes everything we do. We understand what researchers need — and we know how to deliver it affordably and reliably.

Trusted by the Scientific Community

We’re proud to be recognised by researchers themselves — named Researchers’ Choice in the 2023 CiteAb Awards and cited in thousands of peer-reviewed publications. That trust drives everything we do.


Rigorous Testing, Every Time

Our products are tested using a range of gold-standard techniques — including HPLC, chiral HPLC, NMR, microanalysis, optical rotation, electrophysiological assays, Western blots and more. Learn more in our mini-guide to purity & quality and Antibody Validation & Quality Policy.

 

High Quality, Fair Pricing

By reducing packaging costs, simplifying logistics, and managing production ourselves, we offer up to 50% savings versus major suppliers — without ever compromising on quality. See how we do it in our Price Pledge.


What Scientists Say About Our Quality

Researchers worldwide rely on Hello Bio products for their experiments. Here’s why:

★★★★★
Excellent product, high quality. This is the only version of DCZ (water-soluble form) we intend to use for all of our chemogenetic experiments. We have had consistent effects with each batch we have ordered.
Researcher, OHSU, USA
★★★★★
Works beautifully, as always with any HelloBio product! We tested this ECL Western Blotting substrate Kit and it works marvelously. We get comparable results to our previous supplier's kit and are committed to switching to Hello Bio products for our ECL WB. Thank you Hello Bio as always for a wonderful product!
Researcher, Aston University, UK

The Hello Bio Quality Guarantee

Our guarantee (we call it the Hello BioPromise) is simple: If you’re not satisfied with your product, we’ll replace or refund it — including delivery. No fuss. If you ordered the wrong biochemical, we’ll refund that too (if it’s unopened). Antibodies are not returnable due to their sensitive nature. See full details on our Returns & Refunds page.

Ready to try our reagents for yourself?

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